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  <h1 class="topictitle1">生产存储硬盘域故障，备份任务卡住（适用于1.6.0及后续版本）</h1>
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    <h4 class="sectiontitle">现象描述</h4>
    <p>备份VMware虚拟机时，备份任务卡在“准备备份任务”阶段。</p>
   </div>
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    <h4 class="sectiontitle">可能原因</h4>
    <p>虚拟机所在的生产存储硬盘域存在故障。</p>
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    <h4 class="sectiontitle">处理步骤</h4>
    <ol>
     <li><span>使用浏览器登录vCenter Server，观察该虚拟机的任务是否卡住，例如创建快照等。</span><p></p>
      <ul>
       <li>如果是，则继续执行<a href="#vmware_gud_0140__li43611115131614">2</a>。</li>
       <li>如果否，则请联系技术支持工程处理。</li>
      </ul> <p></p></li>
     <li id="vmware_gud_0140__li43611115131614"><a name="vmware_gud_0140__li43611115131614"></a><a name="li43611115131614"></a><span>登录该虚拟机所在Datastore对应的存储设备，查看硬盘域相关告警并按告警处理建议进行操作。</span></li>
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     <strong>父主题：</strong> <a href="vmware_gud_0115.html">常见问题</a>
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